Call Center Services

Live customer service - with excellence!

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Call (800) 882-0044
Customer Service Call Center Product Sheet:
Call Center Services

Customers want answers! Enablx has been building strong customer relationships for over 20 years by providing effective resolution to customer issues, and quick access to the right information.

Our United States-based live agents support a wide range of programs, from simple information gathering and general questions to advanced troubleshooting and technical support. Clients who have outsourced to us no longer have to manage the day-to-day operation, while still maintaining control, gaining scalability, and the benefits of our state-of-the-art technology infrastructure.

Bring your existing number, or we can provide a tollfree number for you!

Typical Applications
  • Technical Support
  • Troubleshooting
  • Product Assistance
  • Program Enrollment
  • Order Entry
  • Return Processing
  • Customer Follow Up
  • Help Desk
We are Committed to Quality Customer Service
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  • Our employees are our greatest asset. We maintain low attrition rates and have no minimum seat or call volume requirements. Enablx is located less than an hour from New York City with access to a diverse and educated labor pool. Agent assistance is available in both English and Spanish languages.

    Our call center services are currently available 7 days per week, from 8AM until 8PM Eastern Time. Customized operational schedules and holidays can be configured based on your needs, to ensure optimal coverage.

Web Call Center Integration


  • Call center representatives employed by Enablx receive extensive training on client products and services, and are committed to providing a first-class customer service experience. Clients are encouraged to be involved in the training process for those representatives servicing their account.

    Training refresher courses are provided on a periodic basis to ensure our call center is providing up-to-date product information and following client procedures.

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Comprehensive Information

  • Our call center agents utilize a centralized knowledge base to document and categorize transactions, locate customer history, and access product and troubleshooting information. Providing the right tools to our agents is the key to enabling them to do their job.

Web Call Center Integration

Quality Control Recording & Monitoring

  • All call, email, chat, and SMS transactions are recorded for quality control purposes. Transactions are reviewed and agents are evaluated on a regular basis to ensure the information being provided is consistent with training, and client policies are being followed. Call center representatives are provided with feedback to ensure customers receive the highest level of service.

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Efficient Routing

  • Enablx utilizes IVR routing and automatic call distribution (ACD) technology to match caller needs to agent skills to ensure callers are routed to the right person the first time.

    In the event your customer is waiting to speak to a live agent, use in-queue messaging to promote products and services, or other information. Also enable your customers to leave a message for call-back if they choose not to wait, or call after hours.

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Multi-Channel Access

  • Ease your customer's experience by giving them the option of obtaining answers via their preferred channel - telephone call, email, or chat.

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Self Service Options

Web Call Center Integration


  • Manage your call center services from anywhere via our online dashboard. Tools include statistical charts, customized reports, routing control, and more.

We would love to discuss your project! Send us an email or give us a call at 800-882-0044, opt 6.
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