IVR Services

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Custom IVR Development & Hosting

Interactive Voice Response
Call (800) 882-0044

Enablx develops and hosts custom Interactive Voice Response (IVR) applications for a variety of industries.

Applications include scheduling systems, tax processing, answering services, registration and other customized programs. Our IVR services feature flowchart design and scripting consultation, rapid development, testing, and turn-up, back-end database integration, and ongoing monitoring.

The Enablx Advantage

Turn-Key Solutions:

IVR Prompt RecordingPrompt Recording

In-house and professional voice-over services are provided for all IVR prompts and announcements.

IVR Cloud HostingCloud Hosting

Enablx supports the applications via our fully-managed cloud-based infrastructure.

IVR Monitoring Monitoring

Application up-time is maintained via active and passive monitoring processes.

IVR Support Duplicate Access via the Web

Enablx can provide your online users the same functionality as the IVR application.

IVR TollFree Number Tollfree Numbers

Enablx utilizes reliable AT&T services to provide tollfree numbers to clients.

IVR Online Dashboard Online Dashboard

Web-based access to your application stats and reports.

IVR Support Long-term Support

We will maintain applications for the life of the program - we have programs still running which were implemented in the late '90s!

Advanced Features:

IVR Speech Recognition Speech Recognition

Voice recognition capabilities include "yes/no", numeric digit strings, and short phrases. A variety of application specific vocabularies can also be developed to support a particular application.

IVR Text to Speech Text to Speech (TTS)

Utilized to formulate spoken words in lieu of traditional recorded voice prompts. This method allows information that is changing constantly to be "spoken" to a caller without the need to pre-record prompts.

IVR Dynamic Control Dynamic Control

Upload prompts and control routing in real-time via our online Dashboard.

IVR Data Integration Data integration

Includes external real-time web services and internal SQL-based databases. Customized imports and exports may be developed to fit your needs.

IVR Muliti-Channel Integration Multi-Channel Integration

Utilize IVR to initiate outbound responses or confirmations to callers, including Text Messaging (SMS), Email, and Fax notifications.

IVR Custom Reporting Custom Reporting

What metrics are important to you? We can develop reports or dashboard statistics which give you the information you need to effectively manage your programs.

Standard Features:

IVR Data Capture Data Capture

All activity and call related data is stored in the Enablx CTM database, enabling further analysis, data mining, and market intelligence reporting or export at a later date.

IVR Touch Tone Touch Tone & DTMF capture

Standard functionality enables callers to respond to the automated application by entering digits via their telephone keypad.

IVR Voice Mail & Transcription Voice Mail & Transcription

The IVR can capture information in a voice mail box which is later transcribed by the Enablx Output Services department.